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Festival tickets will be emailed to customers by June 17th. The lead booker will receive all tickets for a group. If you haven’t received your ticket by June 18th, please contact [email protected]. Tickets are non-refundable, and the name on the ticket must match your ID. Keep a PDF copy on your phone.
You can do this by logging in with your email address & password on our ‘manage account’ button on our website. Once in your account, you can;
Your booking confirmation is emailed to you as soon as you complete your booking and your account is verified. If you cannot find this, please check your junk/spam folders. You can also request another confirmation by logging into your customer account or by emailing [email protected].
You can either log into your customer account to make payments at your convenience or email [email protected].
VIP holders have priority entry, fast-track access to wristbands, and access to VIP areas in clubs (except for boat parties).
Ex-Yu tickets are priced differently from standard tickets and are only available to current Ex-Yu citizens. Ex-Yu countries are:
You can purchase these HERE. For more information, please email customersupport@hideoutfestival.com
You will not be able to purchase individual day tickets for Hideout in advance or at the festival.
Please do not purchase tickets from others/ticket resale sites. You will be refused entry if the name on your ticket does not match up with your ID.
IS IT POSSIBLE TO CHANGE THE NAME ON A BOOKING IF ONE OF THE PEOPLE IN MY GROUP IS NO LONGER ABLE TO ATTEND THE FESTIVAL?
Yes, you can change a name on any booking for a £30 administration fee. The name change deadlines are outlined below regarding each type of booking. To complete a name change, please email [email protected].
Name change deadlines:
Flight booking = 4 months before the festival
Accommodation booking = 2 months before the festival
Ticket / Extras booking = 1 month before festival
Tickets are non-refundable, unless you have purchased Refund Protection at the time of booking and meet the criteria to be eligible for a refund. If you would like to transfer your ticket to a friend, please contact [email protected] to request a name change for your booking.
(Please be aware that a £30 administration fee applies, and if you have booked a package, you are subject to increased charges by our flight and accommodation suppliers closer to the event).
Zadar, Split, Zagreb and Pula are the nearest airports. Transfers take you from the airport to the Novalja bus station, where you will exchange your ticket for a festival wristband. You can add transfers to your booking by logging into your customer account.
Hideout offers transfers from the nearest airports to the festival. You can add transfers by logging into your customer account. For more details, contact the Holidays team:
Chat NowOr visit the transfer team at the Novalja bus station if you are already at the festival.
Flight information, such as check-in details, luggage allowance, your ticket or boarding card, will all be emailed to you around two weeks before the festival.
The main towns are Novalja and Gajac. There will be regular shuttle buses from these towns to Zrce Beach, enabling you to get to and from the festival at any time of night. If you would like more information please contact our holidays team on WhatsApp.
Yes, a small deposit will be required per person, in cash, at check-in. Please arrange a check-out time with your landlord when your deposit will be returned to you.
Hideout Festival takes place on the Croatian island of Pag along Zrce Beach within five open-air venues: Papaya, Aquarius, Kalypso, Noa and Euphoria.
Have a look here for details of where Novalja is located and what to do: http://www.visitnovalja.hr/
Check-in and check-out times vary depending on your accommodations. Generally, check-in is in the late afternoon (1-2 pm), and check-out is mid-morning (10 am).
Your accommodations will be secure and lockable. Some also have safes for your valuables.
As of 2023, Croatia uses euros. Payments by card or phone are accepted at festival venues. There are ATMs on-site and in Novalja. Always select euros when paying by card for a better rate.
You will need your e-ticket and a valid photo ID. Tickets can be printed or shown on your mobile.
The festival opens daily at 4pm for pool/day parties and ends at 5 am. The Radio 1 Dance X Beach Party starts at 3 pm.
The tap water in Croatia is safe to drink.
Shops are a fair bit cheaper for all the daily essentials, so expect to pay roughly £8 – £12 for a meal out in Novalja, a bit less for fast food meals.
Beers, cocktails, wine, soft drinks, spirits and water will be available.
In Novalja, most bars and cafes will have Wi-Fi, check out some options here – https://www.wifimap.io/4393-novalja-free-wifi/map.
To call a Croatian number from a UK phone, replace the initial ‘0’ with +385.
Croatia is in the Central European Time Zone, 1 hour ahead of British Summer Time!
Operating daily between June 23rd – June 28th.Shuttle buses operate daily between June 23rd and June 28th and are the safest and most cost-effective way to travel between Novalja, Gajac, and the festival site. We recommend taking the shuttle bus, rather than walking, as the walk is along busy roads. Please do not walk alone.
Yes, there is a large car park at Zrce Beach, and it is charged per hour. We recommend using the Festival Shuttle Wristband to travel, which you can purchase by logging into your customer account, in the extras section.
Temperatures during Hideout range from 25°C to 35°C. Stay hydrated, wear sunscreen, bring sunglasses and a hat, and have cooler clothes for the evenings. Pack for possible rain.
Boat parties depart from Novalja Harbour. You need to bring your e-ticket and a matching ID for entry.
Sign UpWe are not looking for any members of staff or volunteers for this year’s Hideout Festival. If this does change, we will announce this on our social channels!
The official language is Croatian, but most locals speak basic English. Croatians will love it if you try a few phrases out, though!
| English | Croatian | Sounds Like |
| Hello | Bok | bohk |
| How are you? | Kako ste? | kah-koh steh? |
| I’m fine, thank you | Ja sam dobro, hvala | yah sahm doh-broh, hva-lah |
| Nice to meet you | Drago mi je | dra-goh mee yeh |
| Goodbye | Doviđenja | doh-vee-jen-yah |
| Please | Molim | moh-leem |
| Thank you | Hvala | hva-lah |
| Yes | Da | da |
| No | Ne | ne |
Please report it to the local police, as this might be a requirement for your insurance. If you have lost your bank card, make sure you cancel it or speak to a member of staff at the info points, as we have lost property handed in all the time.
In case of emergency, dial 112. All medical expenses must be paid immediately, and you can claim them back from your insurance.
We strongly recommend purchasing travel insurance before arriving in Croatia to cover any accidents, injuries, or lost property. Ensure you store the documents on your phone for easy access.
Please contact the nearest British embassy, consulate or high commission. If you need urgent help because something has happened to a friend or relative abroad, contact the FCDO in London on 020 7008 5000 (24 hours).
The event is strictly 18+, and a valid photo ID (passport or driving license) is required.
Hideout has a zero-tolerance drug policy. More details on local laws can be found here.